Terms of Service — Collektivs

1. Who you are agreeing with

These Terms of Service ("Terms") are an agreement between you and:

Legal entity: Drouvin Consulting
Registered address: 14 rue Bausset, 75015 Paris, France
Registration number: 98416962300019
Email: legal@collektivs.com

Throughout these Terms, "Collektivs", "we", "our", and "us" refer to Drouvin Consulting, and "you" and "your" refer to the person or entity using our website at https://collektivs.com or our related services (collectively, the "Service").

By creating an account or using the Service, you confirm that you have read these Terms, that you accept them, and that you are entering into a binding contract with us.

2. Who can use the Service

You may use the Service if all of the following are true:

You are at least 16 years old.
You can form a binding contract under the law of your jurisdiction.
You have not been previously banned from the Service for breach of these Terms.

If you use the Service on behalf of a company, association, or other organization, you confirm that you are authorized to bind that organization to these Terms, and "you" in these Terms includes both you and the organization.

3. Your account

You are responsible for:

Keeping your login credentials confidential.
All activity that happens under your account.
Notifying us immediately at security@collektivs.com if you suspect unauthorized access.

We may suspend or terminate your account if we have reasonable grounds to believe you have breached these Terms, applicable law, or the policies of any connected platform (Meta, TikTok, etc.).

4. What the Service does

Collektivs is a social-media management platform for music collectives, labels, associations, and independent artists. Core features include:

Connecting social-media accounts (Facebook Pages, Instagram Professional accounts, TikTok, and other supported platforms).
Composing posts in a unified editor.
Scheduling posts to publish at a future time.
Viewing aggregated engagement metrics for posts published through Collektivs.
AI-assisted caption suggestions (optional).
Organization and member management.

Specific feature availability may depend on your subscription plan and on the third-party platforms you choose to connect.

5. Your content and your responsibilities

You retain all rights to the content you upload, schedule, and publish through the Service ("Your Content"). By using the Service, you grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, process, and transmit Your Content solely for the purpose of operating and providing the Service to you (for example: storing an image you uploaded, scheduling it, and uploading it to the social platform you selected). This licence ends when you delete the content or your account, except for backup copies retained for the periods set out in our Privacy Policy.

You are solely responsible for Your Content and for the consequences of publishing it. You agree that Your Content will not:

Infringe anyone's intellectual property, privacy, publicity, or other rights.
Be defamatory, fraudulent, harassing, hateful, or threatening.
Contain malware, spam, or unauthorized advertising.
Violate the law of any jurisdiction in which it is published.
Violate the terms of service or community guidelines of the platform you publish to (Meta Community Standards, Instagram Community Guidelines, TikTok Community Guidelines, etc.).

We do not pre-screen Your Content, but we may remove any content or suspend any account that we reasonably believe violates these Terms or applicable law.

6. Connected social-media accounts

When you connect a Facebook Page, Instagram Professional account, TikTok account, or other platform, you authorize us to access and act on that account on your behalf, only as needed to provide the features you use. The exact permissions and the data we receive are described in our Privacy Policy.

You confirm that you have the right to grant such authorization (for example, that you actually own or are authorized to manage the connected account). You can disconnect any account at any time from the dashboard or from the platform's own privacy settings.

You also agree to comply with the terms of each connected platform, including:

If your account is suspended or restricted by a connected platform as a result of content you published through Collektivs, we are not responsible for that suspension and we cannot reverse it.

7. Subscriptions and payment

Some features require a paid subscription. Pricing, billing periods, and included features are shown on our pricing page at https://collektivs.com/pricing and confirmed before you subscribe.

Billing: payments are processed by Mollie. We never see your full card number.
Renewals: subscriptions renew automatically at the end of each billing period unless cancelled before renewal.
Cancellation: you can cancel at any time from Settings → Billing. Your subscription remains active until the end of the current billing period.
Refunds: except where required by law (notably the 14-day right of withdrawal under EU consumer law, see Section 8), payments are non-refundable.
Taxes: prices are shown excluding VAT unless stated otherwise. Applicable VAT is added at checkout based on your billing address.
Price changes: we may change prices for future billing periods with at least 30 days' notice; you may cancel before the new price takes effect.

If a payment fails, we may suspend paid features after a grace period. If non-payment continues for 30 days, we may downgrade or terminate your account.

8. Right of withdrawal (EU consumers only)

If you are a consumer (not a business) resident in the EU, you have a 14-day right of withdrawal under Article 9 of EU Directive 2011/83/EU. To exercise it, email legal@collektivs.com within 14 days of your subscription start date. We will refund the subscription fee within 14 days.

By subscribing and starting to use paid features within the 14-day period, you expressly request immediate performance of the contract and acknowledge that you lose the right of withdrawal once the Service has been fully performed for you.

9. Acceptable use

You agree not to:

Use the Service to send spam, automate inauthentic engagement, or otherwise abuse any connected platform.
Reverse-engineer, decompile, or attempt to extract source code from the Service, except where this is permitted by mandatory law.
Use the Service to scrape, mass-download, or otherwise harvest data from third parties.
Resell, sublicense, or white-label the Service without our prior written consent.
Probe, scan, or test the vulnerability of the Service except through our coordinated disclosure program (security@collektivs.com).
Use the Service in violation of export-control laws or sanctions.

10. Intellectual property

The Service itself — software, design, branding, documentation — is owned by Drouvin Consulting and is protected by copyright, trademark, and other intellectual-property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms. No other rights are granted.

"Collektivs" and our logo are trademarks of Drouvin Consulting. You may not use them without our prior written consent except to refer to the Service.

11. Disclaimers and limitation of liability

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

We are not responsible for:

Decisions made by third-party platforms (Meta, TikTok, Google, etc.) including suspensions, takedowns, API changes, or rate limits.
Loss of data caused by your own actions (e.g. accidental deletion).
Service interruptions caused by force majeure events outside our reasonable control.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to these Terms or the Service is limited to the amount you paid us for the Service in the 12 months preceding the event giving rise to the claim, or one hundred euros (€100), whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, liability for gross negligence, intentional misconduct, or death or personal injury caused by negligence).

12. Indemnity (business users only)

If you use the Service on behalf of a business, you agree to indemnify and hold harmless Drouvin Consulting and its officers, employees, and agents from any third-party claim, damage, or cost (including reasonable legal fees) arising out of:

Your Content;
Your use of the Service in breach of these Terms;
Your violation of any third-party right, including the rights of any connected platform.

This indemnity does not apply to consumers.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access to the Service if:

You materially breach these Terms and do not cure the breach within 14 days of notice (or immediately if the breach is incurable, such as a serious abuse of a connected platform).
We are required to do so by law or by a connected platform.
We discontinue the Service (with at least 90 days' notice, except in emergency).

On termination, the licence granted in Section 10 ends, and the data-handling rules in Section 10 of our Privacy Policy apply.

14. Governing law and jurisdiction

These Terms are governed by French law, without regard to its conflict-of-laws rules.

If you are a consumer, you may bring proceedings in the courts of your country of residence as permitted by EU consumer law. Otherwise, any dispute arising out of or related to these Terms or the Service shall be submitted to the exclusive jurisdiction of the competent courts of [CITY — e.g. Paris], France.

Before initiating any legal action, the parties agree to attempt good-faith mediation. EU consumers may also use the European Commission's Online Dispute Resolution platform.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will notify you at least 30 days before they take effect via email or an in-app notice. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the changes, you may stop using the Service before the effective date.

16. Miscellaneous

Entire agreement: these Terms (together with the Privacy Policy and any plan-specific terms) are the entire agreement between you and us about the Service.
No waiver: failure to enforce a provision is not a waiver of our right to enforce it later.
Severability: if any provision is found unenforceable, the rest remains in effect.
Assignment: you may not assign these Terms without our consent. We may assign them to a successor in connection with a merger, acquisition, or sale of assets.
Notices: we send notices to the email address on your account; you can send notices to legal@collektivs.com or to the postal address in Section 1.

17. Contact

For any question about these Terms:

Email: legal@collektivs.com
Postal mail: Drouvin Consulting, 14 rue Bausset, 75015 Paris, France