Data Deletion Instructions

Overview

You can ask Collektivs to delete the personal data we hold about you at any time. This page explains the three available paths and what happens after you submit a request.

You have three ways to request data deletion. Use the one that matches your situation.

Path 1 — Delete your entire Collektivs account (fastest, fully self-service)

This is the right option if you signed up for Collektivs and want all of your data — account, organizations you own, posts, connected social-media account tokens — removed.

1. Sign in at https://collektivs.com.
2. Go to Settings → Account.
3. Click Delete account.
4. Confirm by typing your email address.
5. Click Delete permanently.

What happens next:

• All OAuth tokens for connected social-media accounts (Facebook, Instagram, TikTok, and others) are revoked and deleted within 24 hours.
• Your personal account data, posts, scheduled posts, and uploaded media are deleted within 30 days.
• Billing records are retained for the legally required period (10 years under French accounting law) — they cannot be deleted earlier, but they are stored separately and accessed only for tax and audit purposes.

You will receive a confirmation email when deletion is complete.

Path 2 — Disconnect a single social-media account (you keep your Collektivs account)

This is the right option if you want to remove a specific Facebook Page, Instagram account, or TikTok account from Collektivs but keep using the Service for your other accounts.

1. Sign in at https://collektivs.com.
2. In the left sidebar, find the social-media account you want to disconnect.
3. Click the gear icon next to the account name → Disconnect.
4. Confirm.

What happens next:

• The access and refresh tokens for that account are revoked with the platform and deleted from our servers within 24 hours.
• Account-specific cached data (account profile, media list, engagement metrics) is deleted within 30 days.
• Posts published through Collektivs remain on the social platform itself — disconnecting from Collektivs does not delete posts you already published; you would need to delete those manually on the platform.

Path 3 — You don't have a Collektivs account but a Collektivs user gave us your data

If you believe an organization using Collektivs has stored personal data about you (for example, your contact details listed as a member of their workspace), you can ask us to delete it directly.

Send an email to privacy@collektivs.com with the following:

• Subject line: Data deletion request
• Your full name.
• Email addresses you believe are stored in Collektivs.
• A short description of how you think the data was collected (e.g. "I was added as a member of the [organization name] workspace").
• Any other identifiers that would help us find your data (e.g. the social-media handle of the workspace you suspect).

We will:

1. Acknowledge your request within 5 working days.
2. Verify your identity (we may ask for a government-issued ID or another reasonable verification step — required by GDPR Art. 12).
3. Search our systems and delete the personal data we identify.
4. Confirm completion in writing within 30 days of the original request (we may extend this by up to 60 days for complex requests, with notice).

If we cannot fulfil the request — for example because we have a legal obligation to retain certain records — we will explain why and tell you what data has been retained and on what basis.

Path 4 — Request deletion via your social platform

You can also revoke Collektivs's access from your social-media account's own privacy settings:

• Facebook: Settings → Apps and Websites → find Collektivs → Remove.
• Instagram: Apps and Websites → find Collektivs → Remove.
• TikTok: Settings and privacy → Security → Manage app permissions → find Collektivs → Disconnect.

Removing access on the platform side will trigger the same cleanup as Path 2 within 24 hours: we revoke and delete the tokens, then delete account-specific cached data within 30 days.

What we cannot delete

A small amount of data must be retained even after a deletion request, for the periods listed below:

These records are stored separately from the active product, with restricted access.

Contact

If anything is unclear or your request is not handled to your satisfaction:

• Email: privacy@collektivs.com
• Postal mail: Collektivs SAS, 14 rue Bausset, 75015 Paris, France
• You also have the right to lodge a complaint with your local data protection authority (the CNIL in France).